CIGDEM YILMAZ Istanbul – Kıvanç Barlas (33), who lives in Istanbul, bought a ring for his girlfriend from Zen Pırlanta in Cevahir Shopping Center last March. Allegedly, during the purchase process, he asked the store staff whether he had the right to return or exchange the ring if his girlfriend didn’t like it, and he got the answer, ‘You have the right to return it within 14 days’.
Barlas gifted the ring he bought to his girlfriend on the same day, but his girlfriend did not like the ring. Barlas then wanted to return the ring to the store. Store staff, on the other hand, stated that they could only refund half of the 9 thousand TL paid for the ring. Barlas, who did not accept this offer, filed a criminal complaint against the store and posted a video on social media in which he explained his experiences. On top of that, Zen Diamond officials filed a lawsuit against Barlas for 100 thousand TL for non-pecuniary damage due to the video he shot. Stating that he was victimized by Zen Diamond officials for the second time, Barlas told Milliyet about the issue:
“I decided to give away the diamond solitaire I bought years ago and buy a new ring.’ I went to Zen Diamond because of the advertisement ‘Bring your old stone and we’ll replace it with a bigger one’. They valued my old ring at 4 thousand TL, the new ring I bought was worth 13 thousand TL. I took 9 thousand TL from my credit card. I asked if I would buy the ring for my girlfriend and if she didn’t like it, I would return or exchange it. They informed me that if 14 days had not passed, I could return it without any problem. When I gifted the ring to my girlfriend, she said she didn’t like it either. Since my girlfriend is interested in diamonds, she stated that the diamond does not have international validity. So I went to the store where I bought the ring and demanded the money back. However, they denied the only stone I gave. I also wrote to the corporate e-mail address of the grievance I experienced. The answer given was that they received a refund with a loss of 50 percent, although 14 days had not passed. But when I bought the ring, I was not told ‘it will be refunded with 50 percent loss’. I filed a criminal complaint. As a result of my research, I realized that there are other people who have been victimized in a similar way.” On the other hand, Zen Diamond officials we called stated that they did not want to make a statement.