Nur Kaplan
ANKARA- Name heart workers have been attempting to make their voices heard on social media by demanding enchancment in working circumstances for some time. Staff, who largely switched to working from house throughout the pandemic interval, and most of them proceed to work at home with the fading of the pandemic, demand that their wages be improved, their working hours regulated and their social rights offered.
Onur Avcı and Zeynep Kılıç, who’ve been working within the name heart for a few years, talked about their working circumstances and the calls for they wish to be met. DİSK İletişim-İş Union Chairman Levent Dokuyucu acknowledged that it’s essential to sit down on the collective bargaining desk as a way to meet the humanitarian calls for of name heart workers.
CLOSE TO 200 THOUSAND PEOPLE WORK IN CALL CENTERS
In accordance with the 2021 information of the Name Facilities Affiliation, 168 thousand individuals work in name facilities in Turkey. Whereas 67 % of these working as buyer representatives are girls, the typical age of the staff is 28. Whereas the variety of buyer representatives working from house was 93 thousand in 2020, when the pandemic started, it fell to 82 thousand in 2021, when the pandemic started to fade.
Name heart workers of Turkcell International Bilgi firm not too long ago launched a marketing campaign on social media with the tag ‘Meet our Turkcell International Calls for’. Name heart workers of Atos, CMC, Comdata, Tempo and Webhelp additionally participated within the marketing campaign. Within the joint textual content printed by the decision heart workers, it was demanded that the promotion funds be given and the unionization must be paved, whereas the wage, meal wages, working hours and go away must be improved.
‘I OFFICIALLY LOSE MY HUMAN FEATURE IN THIS JOB’
Onur Avcı*, who has been working at Turkcell International Bilgi firm for greater than 5 years, acknowledged that they began to work fully from house after the pandemic and their working time reached 11 hours. I’m a part of the pc. Within the firm, they at all times inform us ‘perceive the shopper, really feel their feelings’, however I’ve no extra emotions. I’ve formally misplaced my skill to be a human being on this enterprise,” he mentioned.
Avcı continued as follows: “After I was on the firm, I may use 40 minutes of my 90-minute break, now after I wish to take a 10-minute break at house, they take away it from the system. How can I meet my wants in 10 minutes? If you happen to do not speak as they need, 20 factors are deducted as a result of ‘the shopper will not be glad’, and this impacts our premium. If the particular person we spoke to within the name was swearing unspeakably, we used to have the ability to cling up, now we now have to pay attention. After we increase our voice somewhat, the corporate desires ‘protection’. If you happen to make feedback exterior of the given speech textual content, the rating shall be deducted and the charge shall be charged. After we say that our working circumstances usually are not appropriate, we’re instructed, ‘Get out guys, lots of people are ready to work exterior.’”
‘WE WANT OUR EXPENSES AT HOME TO MEET’
Saying that they demanded that Turkcell’s promotional charges with a financial institution be given to the staff, Avcı acknowledged that the corporate needed to cowl the bills corresponding to electrical energy and pure fuel as he labored from house. Avcı mentioned, “It was within the firm’s enterprise that we moved to the home with the pandemic, they closed the constructing. There isn’t a pure fuel invoice lower than a thousand liras at house. We would like our bills coated. Our meal charges have been 28 liras for a very long time, and even jelly beans couldn’t be purchased with this cash. We elevated the value of meals to 51 liras with our group on social media. We would like our different calls for to be met rapidly,” he mentioned.
MOBBING, GLAZING PERMISSIONS, WEARED MOTHERS…
Zeynep Kılıç*, who has been working within the name heart unit at Comdata for greater than 8 years, acknowledged that they’ve began working from house for the reason that pandemic, their working hours are fairly excessive, and it’s not wholesome for them to work at home as a result of they’ve youngsters. “Being a name heart worker is the toughest job on the earth for me… It’s extremely tough not bodily, however psychologically,” mentioned Kılıç, including:
“Since I’m at present working from house, I’ve a spotlight and motivation drawback. I’ve a small child, he wants consideration. He sees me at house. Moms have been very worn out on this course of. After all, youngsters wish to spend time with their moms. As soon as, after I was on the decision, my son got here to me and mentioned he needed to play video games, when the shopper mentioned ‘I feel you’re at house’, I used to be alarmed. Typically there are those that say ‘how a lot sound there’s, have a look at that sound’. Even my request for permission in my mom and father’s sickness was too apparent. We’re uncovered to mobbing within the firm. We’re given pure fuel and electrical energy help, however it’s not sufficient. Our meal price is equal to 25 liras per day. Our issues are at all times widespread with our mates in numerous establishments. Our reunion was superb. We’re hundreds. We would like our calls for met.”
‘ONLY 10 PERCENT OF THE EXPENSES AT HOME IS borne by the employer’
Name heart workers have been organizing within the İletişim-İş Union affiliated to DİSK for some time. Name heart workers of 5 completely different firms have been added to the group course of initiated by the employees of Turkcell International Bilgi. İletişim-İş President Levent Dokuyucu acknowledged that the voices of name heart workers have been loud for the final 10 days and that the organizational course of must be constructed rapidly and the collective bargaining settlement must be settled as a way to meet their humanitarian calls for. Dokucu mentioned:
“Our mates who work at home can solely get 10 % of their bills at house from the employer. They use computer systems, the employer desires them to purchase it. They use electrical energy and pure fuel. They pay hire for the home. The boss makes use of the home as a office however doesn’t present rental help. They’re beneath fixed management. They work 2-3 hours time beyond regulation, they don’t return as time beyond regulation. Individuals who say they do not need this example are threatened with dismissal, not even with compensation.”
‘TOGETHER THE COLLECTIVE AGREEMENT PROCESS MUST BE ENTERED’
Stating that essential steps have been taken to unravel the promotion issues of name heart workers within the first place, Dokuyucu mentioned, “We now have many mates who be a part of our union. We win a declare, however one thing else follows. The meal charge for our mates at Webhelp remains to be 16 lira. With social media campaigns, this can’t be an answer alone. There are such a lot of issues, particularly wages. So long as the collective bargaining settlement course of will not be entered into, I don’t suppose that different calls for shall be met.”
*Staff’ names have been modified because of dismissal considerations.
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